FAQ
1. What types of mugs do you offer?
We offer a wide variety of mugs, including:
- Classic ceramic mugs
- Travel mugs
- Personalized mugs
- Seasonal and holiday designs
- Unique artist collaborations
2. Can I customize a mug?
Absolutely! Our customization options allow you to add names, special dates, or even upload your own designs. Simply select the “Customize” option on the product page and follow the prompts.
3. How do I care for my mug?
To ensure the longevity of your mug, we recommend:
- Hand washing for personalized or printed designs.
- Avoiding harsh scrubbers.
- Not using the microwave for mugs that have metallic accents.
4. What is your return policy?
We want you to love your mug! If you’re not satisfied, you can return it within 30 days of purchase for a full refund. Please note that customized mugs are non-returnable unless they arrive damaged.
5. How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout for faster delivery. International shipping times vary based on location.
6. Do you offer gift wrapping?
Yes! You can select our gift wrapping option at checkout. We’ll make sure your mug looks perfect for gifting!
7. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to monitor your package’s journey right to your doorstep.
8. Do you offer bulk orders or corporate gifts?
Yes, we do! For bulk orders or custom corporate gifts, please contact our customer service team for special pricing and options.
9. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
10. How can I contact customer service?
You can reach our friendly customer service team via email at support@mugmania.com or through our contact form on the website. We aim to respond within 24 hours.
Thank you for choosing SmoldaHolda! We hope you find the perfect mug to brighten your day.